Terms & Conditions

1. Services Provided

Nutri Vibe Coaching Ltd offers 1-2-1 nutrition and lifestyle coaching for individuals seeking support in building healthy habits, improving dietary patterns, and enhancing overall wellbeing. All coaching is delivered online and is intended for general wellbeing and education only.

Starter – 6 Weeks - A short-term, high-impact programme ideal for those looking to reset and rebuild healthy eating habits with focused support.
Thrive – 12 Weeks - Extended support for habit change and deeper progress over three months. Ideal for those wanting to work on consistency and lifestyle integration.
Growth – 24 Weeks - Long-term coaching for those ready to commit to sustainable change and receive ongoing support in areas like weight management, hormonal health, and balanced eating.

All packages include:

7-Day Food Diary review
60-minute Initial Consultation
Personalised Food & Lifestyle Plan
Kitchen Strategies & Tips
Downloadable Resources
5,11 or 23 x 30-minute Weekly Check-in Calls
Weekly Diet Diary Reviews
3-Day Sample Meal Plan
WhatsApp Support (Mon–Fri, 9am–5pm; 24hr response)

2. Payment Terms

Advance Payment Requirement

All packages must be paid in full and in advance before any coaching services can commence. Your package start date is determined by the date of your first consultation, not the payment date, ensuring you receive the full benefit of your coaching period.

Payment Plans

Payment plans are available only for the 12-Week (Thrive) and 24-Week (Growth) packages. If you choose a payment plan, the first instalment must be paid before your initial consultation is booked. Subsequent instalments will be due as agreed in writing before the coaching begins.

Failure to make timely payments may result in suspension or termination of coaching services until payment is received.

3. Cancellations & No shows

Cancellations

You must provide at least 24 hours’ notice if you need to cancel or reschedule a session.
Cancellations made with less than 24 hours’ notice will result in the session being forfeited and not rescheduled.

If you are unable to attend due to exceptional circumstances (e.g., illness, emergency), these will be considered on a case-by-case basis. Acceptance and rescheduling of late cancellations remain entirely at the discretion of Nutri Vibe Coaching.

No-Shows

If you do not attend your scheduled session without any prior notice, the session will be marked as missed and forfeited.
A 10-minute grace period is provided. If you have not arrived or made contact within 10 minutes of the session start time, it will be considered a no-show.

4. Termination of Services

Nutri Vibe Coaching Ltd reserves the right to terminate coaching services at any time if:

The client fails to pay for services as agreed.
The client engages in abusive, disrespectful, or inappropriate behaviour.
The client repeatedly misses or cancels sessions without reasonable explanation.
The coach determines that the client is no longer benefiting from the coaching relationship, or if the issues presented are beyond the coach’s professional scope.

Clients may also terminate their package by providing 1 month written notice.

5. Client Responsibilities

Full Disclosure

I understand that I am responsible for contacting my GP or healthcare provider regarding any medical concerns or symptoms that may arise during my nutrition coaching programme.

I acknowledge that Nutri Vibe Coaching Ltd does not diagnose, treat, or cure medical conditions, and any guidance provided is for general wellbeing and educational purposes only.

If I am currently under the care of a GP or another medical professional, I agree to inform them about any nutrition or lifestyle strategies I choose to implement from my coaching sessions. This is to ensure that there are no contraindications or interactions with any medications or medical treatments.

I understand that while my coach may recommend or suggest supplements, these are general suggestions only, and it is my responsibility to consult my GP or pharmacist before starting any new supplement, especially if I am taking prescribed medication or managing a health condition.

I agree to be open and honest with my nutrition coach about the following throughout the coaching process:

My current health status, including any diagnosed medical conditions and medications I am taking.

My eating habits, dietary patterns, and general lifestyle.

Any changes to my health, medication, or lifestyle that occur during the coaching period.

If I am unclear about any aspect of the coaching guidance, including nutrition, lifestyle recommendations, I will seek clarification promptly.

I agree not to record any consultations using audio, video, or other electronic media without the express written consent of both myself and my nutrition coach.

6. Confidentiality

Information shared during your nutrition consultations will remain confidential and will not be shared with third parties without your express consent, except where required by law. Please refer to our Privacy Policy for more information on how we handle your data.

7. Commitment to the Process

You understand that coaching requires active participation. This includes:

Attending scheduled sessions on time
Completing any agreed food diaries or check-ins
Implementing agreed actions between sessions
Communicating regularly and openly with your coach

8. Respecting Timelines and Communication

Coaching sessions must be used within your package timeframe (unless agreed otherwise)
WhatsApp support is available Monday to Friday, 9am–5pm, with responses guaranteed within 24 hours.
You will notify your coach at least 24 hours in advance if you need to reschedule a session.

9. Use of Materials

You agree not to copy, share, or distribute any coaching materials, resources, or documents provided to you, as they remain the intellectual property of Nutri Vibe Coaching and are for personal use only.

Terms & Conditions

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